DELIVERY & RETURNS
Thanks for choosing to be part of the growing TRiKIT community. We hope you love the products as much as we do. Below are some of the questions you might have, but if we haven’t answered it, then please drop us a line (firstname.lastname@example.org) and we will be happy to help?
When will I get my kit?
We will send it out as soon as possible, via a tracked delivery service – unless you are nearby and we may even cycle over to you with it! Delivery is typically within 5 days, but at the moment some products and services are taking a bit longer.
I love it, but I ordered the wrong size..
Don’t worry, we offer a full refund and return policy – just send it back with all the original packaging within 14 days and we can sort you the correct size or your money back
It’s arrived but i have changed your mind
No problem, so long as it’s not been worn (we like new kit not used kit). So pop it back to us, with the original packaging and we will sort a refund for you. Also let us know what you don’t like. As a new company we are learning and developing… let us know what you don’t like so that we can continue to improve our products.
Can i collect it?
Sure – we have a physical shop based out of Trizone Fitness HQ – near Cardiff, CF38 2EE. Drop us a line and we can have it ready for you, why not come and have a session at the gym as well?
I live outside the UK, do you still deliver?
As a new company we are still developing some of our products and services. Get in touch via email@example.com and we can have a chat and hopefully we can get your kit to you.